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FAQ
Lula’s Garden is a succulent gifting company. Our eco-friendly succulent gardens arrive in a self-sustaining gift box that is uniquely designed to serve as a planter for the succulents to thrive in, so the experience is very simple - open and enjoy. We offer a stylish, contemporary and sophisticated way of greenery gifting.
Succulents are plants that store water in their leaves. Native to desert climates, they don’t need much water to thrive and they don’t like humidity. When they do need a drink, they rely on the water stored in their leaves, allowing them to sustain themselves even during a drought! That’s why they are so easy to care for, even if you forgot to water them for a couple of weeks, they will still thrive!
Your order is packed with care to ensure it arrives as intended. As many of our packages are sent as gifts, we do not include pricings in any of our orders. Each order includes the selected garden(s) which will arrive with a water dropper, and a packing slip that includes a personal gift note (optional).
When your garden arrives, carefully open the box as soon as you can. The plants might need a slight brush-off, as soil may shift in transit. Using the water dropper (included in the garden), water your plants upon receiving. For comprehensive care instructions, please refer to our Care Guide.
No, our self-sustaining gift box that your succulents are planted in, is uniquely designed to serve as a planter for your succulents to thrive in. There is no need to transfer the plants unless they outgrow the box. At that point we suggest you repot the succulents in a container with drainage holes. Please refer to our Care Guide for further details on how to transfer your succulents.
We offer a variety of succulent combinations in various garden sizes for you to choose from. Please explore our collections and the gardens in each. Due to market availability, you will not be able to choose the succulent plants for your garden. Please advise, live plants may have slight variations in color, texture and size from our online images. But rest assured, we hand-plant our gardens to order, and make every effort for you to receive high quality, in-season plants.
After choosing your garden you can customize it by selecting a cover sleeve for the occasion and adding a personalized gift note.
The health of your succulents will vary depending on the environment and care. When properly cared for, succulent plants last from a few weeks to several months. For detailed instructions on how to take care for your succulents, please refer to our care guide.

At this point, hand delivery is only available in the Los Angeles area (selected Los Angeles / Beverly Hills / Santa Monica zip codes).

We offer hand delivery Monday - Friday, 11am - 6pm. Same day orders must be placed before 11am.

 

We ship orders nationwide Monday - Friday. We offer 1 - 3 business day shipping via Fedex.

Orders are usually processed and shipped within 1 - 2 business days, and we make every effort to ship orders same day.
We ship anywhere in the contiguous US. Sorry, but at this time we cannot ship to Alaska, Hawaii, or any APO/FPO address.
For hand delivery in the Los Angeles area you can choose your preferred delivery date. For nationwide shipping orders, we use Fedex 1 - 3 business day shipping, but we cannot guarantee delivery on a specific date.
If shipping to cold weather areas (temperature below 40°F) we strongly suggest adding a heat pack to your purchase, to ensure that the plants don’t freeze in transit. Shipping is at your own risk.
Visit 'CONTACT US' page at the footer of our website, then use form to submit any questions or feedback. You can also email us at hello@lulasgarden.com. We look forward to hearing from you.
Since our gardens are made to order, we suggest placing your order as far in advance as possible. Please email corporate@lulasgarden.com and one of our gifting specialists will assist you.
Please view our gifting catalog here. If you have any questions about our custom or corporate gift options, please email corporate@lulasgarden.com and one of our gifting specialists will assist you.
You can contact one of our corporate gifting specialists at 424.832.7279 or email us at corporate@lulasgarden.com
Yes, we can drop ship to your recipient list. 
Custom orders require between 1 - 2 weeks lead time. We may require extra processing time, particularly during the holiday season. Please contact us to check availability.