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FAQ
Lula’s Garden is a succulent garden gift box company. Our eco-friendly gardens arrive in a beautifully crafted gift box that is designed to serve as a planter so the experience is very simple - open and enjoy. We offer a stylish, contemporary and sophisticated way of greenery gifting.
Succulents are plants that store water in their leaves. Native to desert climates, they don’t need much water to thrive and they don’t like humidity. When they do need a drink, they rely on the water stored in their leaves, allowing them to sustain themselves even during a drought!
Each of our Gardens is delivered in a gift box designed to serve as a planter. The package includes a Care Kit, consisting of a wooden stick to check the soil moisture, and a dropper for watering your succulents when needed. The succulents are pre-planted in the box, ready to display and enjoy.
When your Garden arrives, carefully open the box as soon as you can. The plants might need a slight brush-off, as soil may shift in transit. Shipped (rather than hand delivered) Gardens will arrive on the dryer side, so please make sure to water your Garden when it arrives. For full watering and care instructions, please refer to our Care Guide.
No, the box that your succulents arrive in is specifically designed to serve as a planter. There is no need to transfer the plants unless they outgrow the box. At that point we suggest you repot them in a container with drainage holes. Please refer to our Care Guide for further details on repotting your succulents.
We offer a variety of succulent combinations in various Garden sizes for you to choose from. Please explore our collections and the Gardens in each. Due to market availability, you cannot choose the succulent plants for your Garden. Please note, succulent selections may vary from those listed or depicted. But rest assured, we assemble our boxes to order, and make every effort you receive quality, in-season plants.
After choosing your Garden you can customize it by adding a cover sleeve or greeting card for the occasion.
That all depends on you! When properly cared for, succulent plants last from a few weeks to many months. For detailed instructions on how to take care for you succulents, please refer to our Care Guide.

At this point, hand delivery is only available in the Los Angeles area (selected Los Angeles / Beverly Hills / Santa Monica zip codes).

We offer hand delivery Monday - Friday, 11am - 6pm. Same day orders must be placed before 11am.

 

We ship orders nationwide Monday - Friday. We offer 1 - 3 business day shipping via USPS.

Orders are usually processed and shipped within 1 - 2 business days, and we make every effort to ship orders same day.
We ship anywhere in the contiguous US. Sorry, but at this time we cannot ship to Alaska, Hawaii, or any APO/FPO address.
For hand delivery in the Los Angeles area you can choose your preferred delivery date. For nationwide shipping orders, we use USPS 1 - 3 business day shipping, but we cannot guarantee delivery on a specific date.
If shipping to cold weather areas (temperature below 40°F) we strongly suggest adding a heat pack to your purchase, to ensure that the plants don’t freeze in transit. Shipping is at your own risk.
Visit our homepage and click “Contact Us”, then use form to submit any questions or feedback. You can also email us at hello@lulagarden.com. We look forward to hearing from you.
Since our gardens are made to order, we suggest placing your order as far in advance as possible. Please email corporate@lulasgarden.com and one of our gifting specialists will assist you.
Please view our gifting catalog here. If you have any questions about our custom or corporate gift options, please email corporate@lulasgarden.com and one of our gifting specialists will assist you.
You can download our order form here and/or contact one of our corporate gifting specialists at corporate@lulasgarden.com.
Yes, we can drop ship to your recipient list. Please download our drop ship form here and email us at corporate@lulasgarden.com.
Custom orders require between 4 - 6 weeks lead time. We may require extra processing time, particularly during the holiday season and it can take up to 8 weeks.