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FAQ
Lula’s Garden is a succulent garden gift box company. Our eco-friendly gardens arrive in a beautifully crafted gift box that is designed to serve as a planter so the experience is very simple - open and enjoy. We offer a stylish, contemporary and sophisticated way of greenery gifting.
Succulents are plants that store water in their leaves. Native to desert climates, they don’t need much water to thrive and they don’t like humidity. When they do need a drink, they rely on the water stored in their leaves, allowing them to sustain themselves even during a drought!
Each of our Gardens is delivered in a gift box designed to serve as a planter. The package includes a Care Kit, consisting of a wooden stick to check the soil moisture, and a dropper for watering your succulents when needed. The succulents are pre-planted in the box, ready to display and enjoy.
When your Garden arrives, carefully open the box as soon as you can. The plants might need a slight brush-off, as soil may shift in transit. Shipped (rather than hand delivered) Gardens will arrive on the dryer side, so please make sure to water your Garden when it arrives. For full watering and care instructions, please refer to our Care Guide.
No, the box that your succulents arrive in is specifically designed to serve as a planter. There is no need to transfer the plants unless they outgrow the box. At that point we suggest you repot them in a container with drainage holes. Please refer to our Care Guide for further details on repotting your succulents.
We offer a variety of succulent combinations in various Garden sizes for you to choose from. Please explore our collections and the Gardens in each. Due to market availability, you cannot choose the succulent plants for your Garden. Please note, succulent selections may vary from those listed or depicted. But rest assured, we assemble our boxes to order, and make every effort you receive quality, in-season plants.
After choosing your Garden you can customize it by adding a cover sleeve or greeting card for the occasion.
That all depends on you! When properly cared for, succulent plants last from a few weeks to many months. For detailed instructions on how to take care for you succulents, please refer to our Care Guide.
At this point, hand delivery is only available in the Los Angeles area (selected Los Angeles / Beverly Hills / Santa Monica zip codes).
We offer hand delivery Monday - Friday, 11am - 6pm. Same day orders must be placed before 11am.
We ship orders nationwide Monday - Friday. We offer 1 - 3 business day shipping via USPS.
Orders are usually processed and shipped within 1 - 2 business days, and we make every effort to ship orders same day.We ship anywhere in the contiguous US. Sorry, but at this time we cannot ship to Alaska, Hawaii, or any APO/FPO address.
For hand delivery in the Los Angeles area you can choose your preferred delivery date. For nationwide shipping orders, we use USPS 1 - 3 business day shipping, but we cannot guarantee delivery on a specific date.
If shipping to cold weather areas (temperature below 40°F) we strongly suggest adding a heat pack to your purchase, to ensure that the plants don’t freeze in transit. Shipping is at your own risk.
Mother's Day orders will be delivered between 5/11/17 - 5/14/17. If you request a specific delivery date, we will do our best to accomodate your request. For nationwide shipping, in order to guarantee delivery on time for Mother’s Day, you will need to place your order by 5/8/17 at 11:59pm EST.
Visit our homepage and click “Contact Us”, then use form to submit any questions or feedback. You can also email us at hello@lulagarden.com. We look forward to hearing from you.
Please email us at hello@lulasgarden.com and we will contact you within 24 hours.
Gardens & Orders
Succulents are plants that store water in their leaves. Native to desert climates, they don’t need much water to thrive and they don’t like humidity. When they do need a drink, they rely on the water stored in their leaves, allowing them to sustain themselves even during a drought! That’s why they are so easy to care for, even if you forgot to water them for a couple of weeks, they will still thrive!
We offer a variety of succulent combinations in various garden sizes for you to choose from. Please explore our collections and the gardens in each. Due to market availability, you will not be able to choose the succulent plants for your garden. Please advise, live plants may have slight variations in color, texture and size from our online images. But rest assured, we hand-plant our gardens to order, and make every effort for you to receive high quality, in-season plants.
After choosing your garden you can customize it by selecting a cover sleeve for the occasion and adding a personalized gift note.
Your order is packed with care to ensure it arrives as intended. As many of our packages are sent as gifts, we do not include pricing in any of our orders. Each order includes the selected garden(s) which will arrive with a water dropper, and a packing slip that includes a personal gift note (optional).
When your garden arrives, carefully open the box as soon as you can. The plants might need a slight brush-off, as soil may shift in transit. Using the water dropper (included in the garden), water your plants upon receiving. For comprehensive care instructions, please refer to our Care Guide.
No, our self-sustaining gift box that your succulents are planted in, is uniquely designed to serve as a planter for your succulents to thrive in. There is no need to transfer the plants unless they outgrow the box. At that point we suggest you repot the succulents in a container with drainage holes. Please refer to our Care Guide for further details on how to transfer your succulents.
Shipping Information
We ship anywhere in the contiguous US. Sorry, but at this time we cannot ship to Alaska, Hawaii, or any APO/FPO address.
At this point, hand delivery is only available in the Los Angeles area (selected Los Angeles / Beverly Hills / Santa Monica zip codes). We offer hand delivery Monday - Friday, 11am - 6pm. Same day orders must be placed before 11am.
For Same day delivery, select the correct delivery date on the cart page and choose 'Hand Delivery' in the 'Delivery Method' page while checking out. Same day orders must be placed before 11:00 am PST. Any orders received after 11:00 am will be delivered the next day.
We ship orders nationwide Monday - Friday. We offer 1 - 3 business day shipping via USPS. Orders are usually processed and shipped within 1 - 2 business days, and we make every effort to ship orders same day.
For hand delivery in the Los Angeles area you can choose your preferred delivery date. For nationwide shipping orders, we use Fedex 1 - 3 business day shipping, but we cannot guarantee delivery on a specific date.
If shipping to cold weather areas (temperature below 40°F) we strongly suggest adding a heat pack to your purchase, to ensure that the plants don’t freeze in transit. Shipping is at your own risk.
Contact
Visit the Contact Us page at the footer of our website, then use the form to submit any questions or feedback. You can also email us at hello@lulasgarden.com. We look forward to hearing from you.
Corporate Gifting
Please view our gifting catalog here. If you have any questions about our custom or corporate gift options, please email corporate@lulasgarden.com and one of our gifting specialists will assist you.
You can contact one of our corporate gifting specialists at 424.832.7279 or email us at corporate@lulasgarden.com.
Yes, we can drop ship to your recipient list.
Custom orders require between 1 - 2 weeks lead time. We may require extra processing time, particularly during the holiday season. Please contact us to check availability.
Since our gardens are made to order, we suggest placing your order as far in advance as possible. Please email corporate@lulasgarden.com and one of our gifting specialists will assist you.
Promotion Information
JUNE15OFF
Valid 6/24/26 to 6/25/26 11:59pm PST. Online orders only. Not valid on Plants, Plant Gift Sets, Custom or Personalized Gardens, Corporate Gifts. Offer is not redeemable for cash, nor is it applicable toward previously purchased merchandise.
